Lee Davis is a tech analyst who has been covering the document imaging industry for over five years. Currently, Lee is the Associate Director of Software and Scanners at Keypoint Intelligence, where ...
ACD vs IVR: Which One Will Save You More Customers? Your email has been sent Struggling to choose between ACD vs IVR? Learn which one's best if you have to choose and when you should use both. ACD ...
Service-level goals are key performance indicators (KPIs) in most support and contact centers. These goals measure the time callers spend in queue. In benchmarking surveys, the most common goal given ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results
Feedback