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We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need to know." Two of the most interesting statistics shared ...
Ever go on a website looking for help for a return, a price adjustment or maybe just to ask some questions about a product and click on the little box that says "chat with an agent?" Except for the times when it says the chat is automated, you're actually ...
Customers can tell the the difference between someone who can really help them and someone just pressing automatic send buttons for pre-scripted platitudes. Here’s how to use online chat to deliver excellent customer service.