According to the World Economic Forum, "As the global economy rapidly digitalizes, an estimated 70% of new value created over the coming decade will be based on digitally-enabled platform business." ...

Balancing AI and humanity. The future of customer experience lies in blending AI’s efficiency with human insights to create authentic, emotionally engaging interactions. Emotional intelligence in CX.

Entrepreneurs can leverage ISO 20000-1 to systematically design, implement and manage digital services. This framework positions entrepreneurs as integrators, focusing on compatibility, regulatory ...

Digital skills are essential for individuals, businesses, and governments to compete in an increasingly digital world. World Bank support includes leveraging digital devices and tools, creating ...