What is the great hidden cost of doing business and carrying on the government? Poor communication. And the numbers are staggering. Anyone who needs proof can find it in the just-published second ...

DEAN WILLIAM F. RUSSELL’S excellent paper called ‘So Conceived and So Dedicated,’ which appeared in the May 1935 Atlantic, starts an interesting train of thought. Mr. Russell’s article shows that he ...

Ensuring communications sent to state and local government agency clients are clear and understandable is crucial to ensure that individuals and families receive the services they need. Social ...

Plain language versus structure. That’s the debate the parties offer the court Tuesday morning in Kemp v. United States. The case involves a small detail of the Federal Rules of Civil Procedure – the ...

George Orwell, the author of the classic novel 1984, was also famous for insisting on clear and concise writing. His “writing rules” set a standard that contract writers would do well to heed. For ...

City of Cambridge employees Crystal Rosa, right, and Bridget Martin, left, hold host language justice workshops with various city departments. (Photo courtesy Crystal Rosa) This is your first of three ...

WASHINGTON--(BUSINESS WIRE)--For changing long, complicated forms that help people when they are shopping for home loans into shorter, more easily understood forms, the Consumer Protection Financial ...

We’ve seen it time and again: Your colleagues spend countless hours compiling information and drafting a data-rich disclosure meant to inform the investing public. Yet, despite this effort, your proxy ...