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Major UK Bank to Discontinue Paper Statements for 1.9 Million Customers Starting September 1

First direct, a major UK bank, is facing significant criticism following its announcement regarding a transition to digital-only bank statements. Effective from September 1, 1.9 million account ...
The Drum

First Direct installs first ever high street ATMs

Telephone and online banking company First Direct is set to bring the brand to the high-street for the first time in its 25-year history. Over the next two weeks, 12 First Direct branded cash machines ...
Insider

‘I have a responsibility to make sure the service is seamless’ - Lucinda Scott of first direct on differentiating through rewards

Lucinda Scott, customer service director at first direct, tells Fiona Haran about the factors behind the bank’s position as the UK’s number one customer service brand. Earlier this year, ...