Flip, a startup that claims to offer an Amazon Alexa-like voice AI experience for businesses, has raised $20 million in a ...

Explore generative AI in financial services: how it works, top use cases, customer experience gains, key risks, and ...

If you work in CX or revops, chances are you've had more than a few conversations about generative AI recently. Some of those conversations are filled with excitement. Others are loaded with questions ...

NEW YORK, Sept. 16, 2025 /PRNewswire/ -- Sobot, an innovative AI customer contact solution provider, has released the latest testing results of its updated Sobot AI. With participation from over 100 ...

Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

GenAI focuses on producing content, drafting summaries or suggesting insights. Agentic AI focuses on taking action.

Airbnb Inc. has hired a former Meta Platforms Inc. executive as its new chief technology officer, as the short-term rental ...

We’re living through something extraordinary. Artificial intelligence isn’t just a futuristic concept anymore; it’s embedded ...