When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

“DTMS is just like any other task in life; the more you do it, the more proficient you will become,” Anthony Woodard said about the Digital Training Management System. Woodard is the Army Training ...

Acuitus Inc., Sunnyvale, California, is being awarded a $44,953,535 indefinite-delivery/indefinite-quantity contract for help desk information technology training in ...

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No one would argue that achieving provider satisfaction is a top goal for healthcare IT support leaders and teams. What if your IT service desk could deliver satisfaction to clinical staff, too? Could ...

CEDAR RAPIDS — In 2020, Dan Tuuri helped launch the DeltaV Code School’s new Computer Help Desk curriculum. Cybersecurity made up one small component of that training. It didn’t take long to see that ...