Ever wondered what the person at the front desk is really thinking when checking you into a hotel? I spoke with half a dozen current and former hotel front desk staffers who shared their pet peeves, ...

Global hospitality technology company OYO has announced the launch of a virtual front desk solution for its partner hotels in the US. Powered by GPT-4, the solution will eliminate waiting time for its ...

Opening hotel-room doors with an electronic swipe card isn’t terribly difficult. But industry officials want to make it even easier for guests to get into their rooms. Starwood Hotels is one of the ...

The author basically says the best thing you can do when you check into a hotel is to give $20 to $50 to the front desk. This can get you anything from a "free" minibar to upgraded rooms, to all sorts ...

Austin, the friendly front desk agent checking me in at the St. Regis Bal Harbour, probably didn’t know it, but about an hour later I would be joining him and another front agent, Brittany, behind ...