Top CEOs have figured out how to be lazy—in a good way. In coaching hundreds of executives over the years, a few questions come up again and again. Recently the CEO of a large company in the Midwest ...

What's in a name? It's a question you may not think much about. But it's a loaded one with a deep answer. "In theory, a person’s name is the word any person will hear the most in their lifetime," says ...

Some people are good at remembering names and understand how important that acknowledgement is. It makes people feel important and lets them know you are paying attention and that "nice to meet you" ...

In coaching hundreds of executives over the years, a few questions come up again and again. Recently the CEO of a large company in the Midwest noticed during a training that I greeted a new group, ...