Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers Your email has been sent Key takeaways Intelligent call routing uses customer relationship management (CRM) context, agent state, ...
FRANKFURT, Germany, Sept. 29, 2025 /PRNewswire/ -- Finastra, a global leader in financial services software, today announced its Intelligent Routing Module at Sibos 2025. The new solution brings ...
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