A guide to what intelligent virtual agents (IVAs) are, how they benefit customer service departments and how businesses are using them today. Finnish telecommunications company Elisa recently replaced ...
PayNearMe has introduced its AI-powered Intelligent Virtual Agent (IVA) as part of its strategy to advance and modernize customer engagement for non-commerce businesses. Fully integrated into the ...
Configurable in low-code, latest generative AI capability offers fast, more relevant answers in the Virtual Agent chatbot to help increase productivity without adding complexity SANTA CLARA, ...
“We are helping customers sift through the AI noise and providing them with real generative AI solutions that are having a major positive impact on their businesses,” says NWN CEO Jim Sullivan. NWN ...
New digital agent unifies conversational experiences across voice, text, and live interactions to modernize customer engagement SANTA CLARA, Calif., Oct. 23, 2025 /PRNewswire/ -- PayNearMe, a leading ...
UiPath's Brad Beumer explores how robots can support your customers, boosting the employee experience and improving the customer experience. Customer service remains one of the top ways customers ...
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