Generative AI has transformed customer service technologies, propelling us into a new era of automation. As the CEO of a customer service outsourcing company, I've witnessed firsthand the seismic ...
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What is lead scoring?
When you rank leads using lead scoring, you can better determine conversion point thresholds and increase sales efficiency.
Customer service has long been a critical aspect of business operations, traditionally focused on scale, efficiency, and delivering stellar customer experiences. However, the landscape is changing ...
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