How to Use Call Center Outsourcing and Protect Your Brand Your email has been sent When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to do ...

Smart businesses recognize the value of outsourcing, as this can lead to huge cost reductions. Some lack the internal resources to meet customer expectations, while others can no longer handle the ...

Outbound call centers can be broadly classified into two distinct types based on the nature of the calls being made. In each classification, the agents are either mostly engaged in campaign management ...

Stay up to date with Call Center Outsourcing Market research offered by HTF MI. Check how key trends and emerging drivers are shaping this industry growth. HTF MI integrates History, Trends, and ...

For over 15 years, we’ve provided call center services for some of the largest, most recognizable brands in the world. Customer experience and brand care experts, our clients count on our lead inbound ...

Delray Beach, Fla. — Office Depot will begin outsourcing its inbound call center and outbound account management functions, resulting in the layoffs of 900 employees and the shutting of three of its ...

U.S. outsourcing firm iQor has expanded its operations in Panama with the launch of a call center in Panama City. New York-based iQor says it is going to hire about 300 agents for the new delivery ...