Salesforce has expanded its AI tools with Agentforce, a platform to help users automate tasks. Agentforce uses generative-AI models that build on Salesforce's existing products. This article is part ...

Salesforce is cutting jobs and reducing its reliance on large language models due to trust issues in generative AI, shifting towards more predictable automation with Agentforce.

In "Personalized: Customer Strategy in the Age of AI," Mark Abraham and David Edelman emphasize that in today’s hyper-competitive landscape, delivering a seamless, tailored customer experience is ...

Automation is reshaping how workflows are managed, and combining the capabilities of ChatGPT with the flexibility of Make.com offers a powerful solution for simplifying tasks. By integrating ChatGPT ...