This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. NCR APTRA Vision provides financial institutions and other self-service ...

Delivering the kind of automated service customers want requires a digital strategy that encompasses technological and people-oriented changes. Most organizations recognize the importance of giving ...

The SELF app (Strategies to Embrace Living with Lupus Fearlessly) is our free self-care program for people with lupus. SELF was designed to help people with lupus live their best lives. SELF can be ...

If routine employee questions and problems take up a significant portion of your human resources (HR) department’s time and energy, consider helping employees help themselves. HR software often ...

Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. Customer experience used to rely heavily on face-to-face—or ...