Enterprises are struggling with an ever-growing volume of customer interactions. Gartner has forecasted an increase of three and a half times in five years. Customer service organizations are turning ...

Automation directly impacts customer experience (CX). Software like Reflexis can automate price checks and cut customer wait times by 80%. Robots like LoweBot can guide customers to the proper aisle ...

Are you grappling with managing your test data in an automation framework? Here’s a fact: effective Test Data Management (TDM) can significantly improve your software testing process. This ...

HELSINKI--(BUSINESS WIRE)--FusionLayer today announced that Evertech has replaced its traditional IP Address Management (IPAM) platform with FusionLayer Infinity, the software-defined IPAM solution ...

The Model Context Protocol (MCP) is poised to redefine how artificial intelligence (AI) agents interact with external tools and services. Imagine a world where connecting AI systems to external AI ...

The UK government has released a framework on the use of automated decision-making systems in the public sector, setting out how the technology can be deployed safely, sustainably and ethically.