Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in real time ...

Shares of Teleperformance plunged 23% on Thursday, after the French call center and office services group missed its full-year revenue target and flagged a "volatile economic environment." Investors ...

PARIS--(BUSINESS WIRE)--Regulatory News: Teleperformance (Paris:TEP), a leading global group in digitally integrated business services, announced today its operations in Europe won 11 awards at the ...

CX giant Teleperformance launched yet another contact center in Jamaica, bringing 800 job opportunities to the island. The facility —located in parish of Westmoreland, on the western coast of the ...

Teleperformance has acquired Kentucky-based business process outsourcing company Senture from investment firm Kingswood Capital Management for approximately $400 million. Eighty percent of sales at ...

When many companies are considering outsourcing -- particularly offshoring -- customer service and contact center operations overseas, many believe that cost reduction is top-of-mind for these ...

SINGAPORE, Sept. 3, 2019 /PRNewswire/ -- Teleperformance was honored with the 2019 Asia-Pacific Contact Center Outsourcing Service Provider of the Year Award at the annual Frost & Sullivan ...