Artificial intelligence (AI) is dominating headlines and boardroom conversations, yet most projects stall before they matter. MIT reports that 95% of generative AI pilots fail to show measurable ...
Most executives say their AI projects aren’t delivering returns, but nearly 70% still plan to spend more next year. Reading time 2 minutes CEOs at the world’s biggest companies are preparing to dump ...
AI is not failing because the models are weak. AI is failing because organizations are. CX teams keep buying tools, launching pilots and layering chatbot strategies on top of legacy operational debt ...
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